This Privacy Policy explains how Odds Otter ("we," "us," "our") collects, uses, discloses, and protects personal information when you use our website, applications, and related services (collectively, the "Service").
By using the Service, you acknowledge the practices described in this Privacy Policy.
1. What we collect
1.1 Information you provide
We may collect information you provide directly, such as:
- Account details: name, email address, password (stored in hashed form), account preferences.
- Subscription and billing details: plan selection, billing address, payment status. Payment card details are handled by our payment processor and not stored by us.
- Support communications: messages you send us, feedback, bug reports.
1.2 Information collected automatically
When you use the Service, we may collect:
- Device and usage data: IP address, device type, browser type, pages/screens viewed, timestamps, referring URLs, clicks, feature usage, and diagnostics.
- Cookies and similar technologies: identifiers used to remember sessions and understand how the Service is used (see Section 6).
1.3 Sports market and wagering-related data
Odds Otter provides analysis of sports betting markets. We do not require you to provide wagering account credentials. If you choose to input notes, stakes, or bet tracking information, that content may be stored as User Content associated with your account.
2. How we use information
We use personal information to:
- Provide and operate the Service (create accounts, authenticate users, deliver features).
- Process subscriptions and payments via our payment processor.
- Improve and develop the Service (product analytics, troubleshooting, performance monitoring).
- Communicate with you (service messages, support responses, billing notices).
- Secure the Service (fraud prevention, abuse detection, access control, auditing).
- Comply with legal obligations and enforce our terms.
3. How we share information
3.1 Service providers
We use third-party vendors to help us run the Service (hosting, payment processing, analytics, error monitoring, email delivery). They may access personal information only to perform services for us and are required to protect it.
3.2 Legal and safety reasons
We may disclose information if we believe it's reasonably necessary to:
- comply with law, regulation, court order, or lawful request;
- protect the rights, property, or safety of Odds Otter, our users, or others;
- detect, prevent, or address fraud, security, or technical issues.
3.3 Business transfers
If we undergo a merger, acquisition, financing, reorganisation, or sale of assets, personal information may be transferred as part of that transaction, subject to appropriate protections.
3.4 We do not sell personal information
We do not sell your personal information to data brokers.
4. International data transfers
We may process and store information in countries other than where you live (for example, where our hosting providers operate). Where required, we use appropriate safeguards for international transfers (such as contractual protections).
5. Data retention
We keep personal information only as long as necessary to:
- provide the Service;
- comply with legal obligations;
- resolve disputes and enforce agreements.
Account information is retained while your account is active and deleted or anonymised upon request, subject to legal requirements. Billing records are retained as required for tax and accounting purposes.
6. Cookies and similar technologies
We use cookies and similar technologies for:
- Essential functionality: login sessions, security, preferences.
- Analytics: understanding usage and improving performance.
You can control cookies through your browser settings. If you disable certain cookies, parts of the Service may not work properly.
7. Security
We take reasonable technical and organisational measures to protect personal information (access controls, encryption in transit, monitoring, and secure infrastructure practices). However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your rights and choices
Depending on your location, you may have rights to:
- access your personal information;
- correct inaccurate information;
- request deletion;
- object to certain processing; and
- request portability.
You can request these by contacting privacy@oddsotter.com.
If we send marketing emails, you can opt out at any time using the unsubscribe link or by contacting us.
9. Children
The Service is not intended for children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided personal information, contact us to request deletion.
10. Third-party links
The Service may link to third-party websites (including bookmakers, exchanges, and partners). We are not responsible for their privacy practices. Please review their privacy policies separately.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will update the effective date and, if changes are material, provide notice via the Service or by email.
12. Contact us
For privacy questions or requests: privacy@oddsotter.com
We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC).